“We required emergency service to our hot water heater which suddenly quit on us.On a busy Saturday and with very little notice, we found Williams Kool Heat through an internet search and spoke with Dave, explained our dilemma and he came to our house, within the hour to diagnose the problem. Not only did Dave locate the problem, he had the necessary parts with him to repair the issue on the spot and was done within half an hour. His pricing was reasonable and his service was swift and priceless. We would definitely recommend his services to anyone who is in need of a truly professional and knowledgeable technicial. Not to mention a nice guy. Thanks again Dave!!!”
– Frank and Juvy
“I recently required the services of Williams Kool Heat. From this experience, I have no hesitation in recommending this firm to anyone needing work on their furnace or air conditioner. In fact, I would rank the service as A+ from both a technical and customer service perspective. It was a night and day experience compared to the service we had received from another firm in the Region. In fact, after 5 visits to our home, the first company left us with no heat or cooling. Within 15 minutes of arrival however Williams Kool Heat solved the problem, delivering their service in a professional and customer oriented manner. What a pleasure it was to deal with Dave and Tracey!”
– Jim A.
3 Days after buying our new house, and on a day where temperatures were hovering around a chilly -12, my furnace stopped working. I called Dave to get a “third” opinion, and he stopped by after completing a previous job in the area. His step by step methods to diagnosing my problem was easy to follow, and it made me very confident that he wasn’t trying to take advantage of my family in our time of need. It was quite obvious that he found problems that other technicians failed to identify. Not only would I call Dave if I ever need anything repair or replaced, he’s such an easy guy to work with, I’d have him over for a BBQ.
A heating and air company called me a few months ago and offered a free home furnace inspection with no obligation. I decided to accept their offer. During the inspection he asked me if I had ever had the fan cleaned and I said no. He recommended that it should be done every year or two to extend the life of the furnace and to have it run more efficiently. So far so good. His estimate was $329 plus HST. I asked about how long this cleaning would take and he said about one to one and half hours. I thought this seems awfully expensive. I called Tracey at Williams Kool Heat since they are a client of mine. She informed me it would be less than $100 ! Dave and his son showed up yesterday and unfortunately due to severe neglict on my part there was a thick layer of dust everywhere. The heat exchanger had developed a crack. I have been a homeowner for twenty years and have lived in several homes but never longer than 5 years at a time. Our present home is 12 years old. I had no idea this type of maintenance is supposed to be done every few years. I faithfully have my oil changed in my cars every 5 000 kms and I faithfully have a transmission flush every 70 000 kms but I never knew about furnace maintenance. Our electricity bills last summer were over $200/mth for a 1 000 sq. ft. home without a pool or hot tub. One of the reasons why our electricity bills were so high was due to our air conditioning working inefficiently due to excess dust. Dave from Williams Heat provided me with many options and didn’t try to over sell me. Dave and his son installed our new furnace the next day and they were prompt, polite and professional.
I would highly recommend Williams Kool Heat.
– JR from St. Catharines
It’s been about a month now and the A/C works fantastic! You and your guys did a great job and it is so nice to relax and sleep in a house that is comfortable. You were right about the system taking the moisture out of the air as well. Both Tina and I have noticed how the musty smell from the basement is gone.
We couldn’t imagine what we’d do without it. Thanks again!
– David and Tina Michael